Systematic Literature Review of Integrated Tourism Information Systems for Effective Destination Management
DOI:
https://doi.org/10.55642/eatij.v7i03.1237Keywords:
Integrated Tourism Information Systems; Destination Management; Smart Tourism; Digital Transformation; Systematic Literature ReviewAbstract
The rapid development of digital technology has significantly transformed the tourism sector into a data-driven ecosystem, where information plays a crucial role in supporting destination management. This study aims to analyze the development and role of Integrated Tourism Information Systems (ITIS) in improving the effectiveness of destination management through a Systematic Literature Review (SLR) approach. The review was conducted on selected articles published between 2023 and 2025 from reputable international databases.
The findings indicate that ITIS contributes to enhancing data integration, operational efficiency, and decision-making processes within tourism ecosystems. However, most existing studies still focus on partial system integration and face challenges related to interoperability, data management, and system adaptability. In addition, advanced technologies such as artificial intelligence (AI), Internet of Things (IoT), and big data analytics have not been fully optimized in tourism applications.
The study also reveals a significant research gap, where integrated systems in tourism are still limited compared to other domains. Therefore, future research is recommended to develop more integrated, adaptive, and user-centered tourism information systems. This study provides both theoretical and practical contributions to the development of digital tourism management.
Downloads
References
Bibri, S. E. (2024). Digital ecosystems in smart cities: Integration and collaboration. Sustainable Cities and Society, 101, 103145.
Buhalis, D. (2023). E-tourism and smart systems: Challenges and opportunities. Tourism Management, 92, 104556.
Buhalis, D., & Leung, D. (2023). Smart tourism and technology innovation: A critical review. Tourism Management, 95, 104678.
Del Chiappa, G. (2024). Smart tourism technologies and their role in destination management. Journal of Destination Marketing & Management, 29, 100789.
García, L., Gómez, M., & Molina, A. (2023). Cloud-based tourism information systems for smart destinations. Information Technology & Tourism, 25(2), 145–162.
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2023). Smart tourism: Foundations and developments. Electronic Markets, 33(1), 1–15.
Hall, C. M., Scott, D., & Gössling, S. (2024). Smart destination management and sustainability perspectives. Journal of Sustainable Tourism, 32(4), 567–584.
Ivanov, S., & Webster, C. (2023). Artificial intelligence applications in tourism: A review. Annals of Tourism Research, 99, 103567.
Johnson, P., Brown, T., & Williams, R. (2024). Data-driven tourism management: Concepts and applications. Tourism Economics, 30(2), 345–360.
Koo, C., Shin, S., & Gretzel, U. (2024). Smart tourism ecosystems: A systematic review and future research directions. Information Systems Frontiers, 26(1), 1–18.
López, J., Martín, J., & Rodríguez, M. (2023). Integrated data management in tourism industry: A systematic approach. Tourism Management Perspectives, 47, 101120.
Mariani, M. M., Baggio, R., Fuchs, M., & Höepken, W. (2024). Business intelligence and big data in tourism: A systematic literature review. International Journal of Contemporary Hospitality Management, 36(1), 89–110.
Martín, J., Guaita, J. M., & Salinas, J. A. (2024). Information systems integration for sustainable tourism development. Sustainability, 16(3), 1120.
Sigala, M. (2023). Digital transformation in tourism and hospitality: Implications and future research. Tourism Management Perspectives, 45, 101074.
UNWTO. (2024). Digital transformation in tourism. World Tourism Organization. https://www.unwto.org
Arifin, N. Y., Kom, S., Kom, M., Tyas, S. S., Kom, S., Sulistiani, H., ... & Kom, M. (2022). Analisa perancangan sistem informasi. Cendikia Mulia Mandiri.
Williams, N., McDonald, S., & Chen, L. (2023). Digital innovation in tourism: A review of emerging technologies. Journal of Travel Research, 62(5), 789–805.
